In this post, we’ll explain what TeamViewer is, its pros and cons, and introduce another cheaper, well-integrated solution: JumpCloud Remote Assist. While TeamViewer has advantages over remote desktop protocol, it also has some distinct disadvantages that can impact your tech stack complexity and budget. And in their research, they’re likely to come across TeamViewer. These solutions weigh on the admin system, impeding technicians’ ability to troubleshoot from anywhere, slowing ticket resolution, and increasing the risk of cyberattacks.Īt this point, modern IT teams and MSPs are looking for alternatives that can scale to meet their demands. IT admins have developed proprietary technologies to overcome RDP challenges and provide remote assistance.īut these often require relaxing firewall rules (a security risk) or setting up complex VPN tunneling (a time-consuming, disruptive task). It was the first tool on the scene but came with substantial performance, security, and operating system limitations. Remote desktop protocol (RDP) is likely at the center of this conundrum. But integrating it into their company’s tech stack and maintaining it drains IT resources and adds to the growing list of vendors to manage. Is JumpCloud a Good TeamViewer Alternative?įor most MSPs and IT admins, their remote desktop solution is a buggy and expensive necessity.
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